Terms and Conditions of Sale

GENERAL TERMS AND CONDITIONS OF SALE

1. General Information

Before booking a service on www.fasttrackmaroc.com, we invite you to carefully read these Terms and Conditions of Sale ("Terms"), which govern the entire contractual relationship between you and our company. By confirming a booking, you acknowledge that you have read and understood these Terms and confirm you have the legal capacity to accept them, on your own behalf and on behalf of all passengers included in the booking. For any questions prior to booking, our team remains available: - Email: msoussi@1001evasions.com - WhatsApp / Phone: +212 661 90 29 99 .

These Terms govern the relationship between the client and the website www.fasttrackmaroc.com, operated by 1001 EVASIONS (Agadir, Morocco). Fast Track Maroc acts as an intermediary between the client and its operational partners (Fast Track providers, VIP lounges, transport).
Any order placed via the website, mobile app, WhatsApp, or email constitutes full and unconditional acceptance of these Terms as well as the displayed rates.
Confirming an order constitutes an electronic signature, binding the client to full compliance with these Terms.
This agreement is a distance contract intended to define the rights and obligations of the parties in connection with the sale of products offered by www.fasttrackmaroc.com.
These Terms and Conditions apply to all products and services offered directly by www.fasttrackmaroc.com, or indirectly through our partners, and to all our clients.
The assistance service is referred to as "Fast Track Solo" as well as "Meet and Greet."
The "Client" refers to any person or group of persons accessing the booking platform www.fasttrackmaroc.com, its Android/Apple application, or who has contacted the booking service by email or WhatsApp to reserve or purchase one or more of the services offered.
The client must be at least 18 years of age, legally capable of entering into a contract, and authorized to use www.fasttrackmaroc.com in accordance with these Terms of Sale and Use.
The client is financially responsible for all payments made on the website. The client also guarantees the truthfulness and accuracy of the information provided on www.fasttrackmaroc.com.
Any fraudulent use of the website justifies immediate refusal of access to the services offered.

2.Fast Track Booking: Terms and Deadlines

When making a booking, the client guarantees acceptance of these Terms on their own behalf and on behalf of all persons included in the booking. The client is solely responsible for the accuracy of the information provided via the website, app, WhatsApp, or email (email address, phone number with international dialing code, flight number, etc.).

We cannot be held liable if the client provides incorrect or incomplete information that prevents us from contacting them when needed.

The Fast Track service booked is personal and non-transferable: it cannot be resold or transferred, in whole or in part.
The price displayed at the time of booking includes all applicable fees and taxes.
The client agrees to comply with airport security rules as well as any reasonable instructions given by our agents or airport staff.

Fast Track Booking Deadlines

All bookings must be made at least 48 hours before the requested service time.
Between 24 and 48 hours before: booking is possible by email, WhatsApp, or SMS, with no guarantee of availability.
Less than 24 hours before: the service may be confirmed subject to a 50% surcharge on the displayed price, subject to acceptance.

No booking is considered confirmed until full payment has been received.

Booking changes: any change must be communicated by email and/or phone at least 24 hours before the service time, to the following contacts:

Email: msoussi@1001evasions.com / info@1001evasions.com
Phone / WhatsApp: +212 661 90 29 99 / +212 662 78 59 73

We do our best to accommodate change requests, though this cannot be guaranteed. Additional fees may apply.

Luggage: our Fast Track agents do not provide luggage handling; this service is available as an optional add-on, with an additional fee.

3. Fast Track Booking: Client Responsibilities and Commitments

When making a booking, the client guarantees acceptance of these terms on their own behalf and on behalf of all persons included in the booking. The client is solely responsible for the accuracy of the information provided via the website, Android/Apple app, WhatsApp, or email.

We cannot be held liable for incorrect information provided by the client (email address, incomplete phone number, or missing international dialing code), which prevents us from contacting them when needed.
For a group booking, the client remains individually responsible for payments owed for each person included in the booking.
Any information communicated by Fast Track Maroc (website, app, WhatsApp, email, SMS) is deemed to have been communicated to all persons concerned by the booking.
The Fast Track service booked is personal and non-transferable: it cannot be resold or transferred, in whole or in part.
The price displayed at the time of booking includes all applicable fees and taxes.
The client agrees to comply with airport security rules as well as any reasonable instructions given by our Fast Track agents or airport staff.

Airport Transfer: Pick-up Times

Arrival transfer: the pick-up time corresponds to the arrival flight time indicated for the Fast Track service associated with the transfer.
Departure transfer: the client must specify the pick-up time from their place of stay at the time of booking.
Transfer pricing varies by destination: the client selects from the options offered or submits a specific request by email.

Fast Track Booking Deadlines

All bookings must be made at least 48 hours before the requested service time.
Less than 24 hours before: service availability is not guaranteed, even if online payment has been completed.
A booking made within 24 hours may be confirmed subject to a 50% surcharge on the displayed price, subject to acceptance, by email, WhatsApp, or SMS.
No booking is confirmed until full payment has been made.

On the Day of Service: Contacting Your Fast Track Agent

Our agents do not provide luggage handling; this service is available as an optional add-on, with an additional fee.
The client must call the agent at the number provided in the confirmation email and wait for them at the agreed meeting point inside the airport.
A confirmation is sent after each payment; if not received, it is the client's responsibility to request it.

Modifying Your Booking

Any modification must be reported to our team:

48 hours before service execution: by email or phone call — msoussi@1001evasions.com, info@1001evasions.com, +212 661 90 29 99 / +212 662 78 59 73
Between 48 and 24 hours before: by email AND phone call, to the same contacts

Despite our best efforts, fulfillment of a modification request cannot be guaranteed; additional fees may apply.

Limitation of Liability

No liability will be accepted if the service could not be delivered because the client was unreachable, did not receive their confirmation, or did not follow the instructions provided.
It is the client's responsibility to declare in advance any dangerous or prohibited items being transported; our agents decline all liability for any breach of this rule (penalties, losses, damages, claims).
For safety reasons, never leave your luggage unattended.
Although we display flight information and boarding announcements, our agents do not guarantee your boarding onto the aircraft.

VIP Lounge Access: Terms

VIP Lounge access is available up to 3 hours before the flight. Beyond that, additional fees apply per hour.
Children and passengers under 18 must be accompanied by an adult at all times within the VIP Lounge.

4. Fast Track Service Execution at the Airport

The Fast Track Maroc service covers a specific route within the airport, from your agent's welcome to the agreed exit point, whether on arrival or departure.

On arrival: the Fast Track service is valid from the terminal entrance hall to the baggage claim area or terminal exit (depending on the package booked — see detailed description on the website).
On departure: the Fast Track service is valid from the first police checkpoint to the boarding gate (depending on the package booked — see detailed description on the website).
Our Fast Track agents do not provide luggage handling; this service is available as an optional add-on, with an additional fee.
The client must contact their Fast Track agent at the number provided in the confirmation email and meet at the agreed meeting point.

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5. Fast Track Cancellation and Refund Policy

We understand that travel plans can change. Here are the cancellation and refund terms that apply to your Fast Track booking.

Refund Schedule Based on Cancellation Notice

Time before service	Refund
More than 48 hours before	100% (minus 20% administrative fee)
Between 24 and 48 hours before	50% (minus 20% administrative fee)
Less than 24 hours before	Non-refundable

Cases of Non-Refund

No refund will be granted in the following situations:

Incorrect information entered by the client at the time of booking (date, flight number, flight time, airport name, incorrect email, etc.) — the client is solely responsible for the data provided.
Failure to follow the instructions provided in the confirmation email.
Late arrival of the client at the agreed meeting point.

Your Obligations on the Day of Service

After payment, you will receive a confirmation email containing all the information and instructions needed for your arrival at the airport. Please keep this information handy to contact your driver or Fast Track agent.
For a departure Fast Track service, you must call your agent at least 20 minutes before arriving at the airport, using the number provided in the confirmation.
For departure transfers, be ready at the agreed time: our drivers cannot wait more than 15 minutes.
A single booking may include up to 10 services.

Security and Fraudulent Use

In the event of fraudulent use of your bank card, immediately contact your bank and file a complaint with the relevant authorities.

Services purchased on www.fasttrackmaroc.com, as well as the rights associated with them, are neither transferable nor modifiable.

Refund Processing Time

Any refund due will be processed within a maximum of 30 days from the date of booking cancellation.

Force Majeure

In the event of disruptions caused by natural phenomena, volcanic activity, exceptional weather conditions, or airport strikes, our standard cancellation terms apply. No refund or additional compensation may be claimed under these circumstances.

Claims

No claims will be accepted after the service has been completed. If a problem occurs, it must be reported immediately, on-site, within the airport.

6. Personal Data Protection

Fast Track Maroc places great importance on the confidentiality and security of your personal data.

Data collected during your booking (name, contact details, flight number, payment information) is used exclusively for processing your order and delivering the Fast Track service.
This data remains strictly confidential and is only accessible to authorized 1001 EVASIONS staff, strictly within the scope of their duties.
Your data is never sold, transferred, or shared with third parties for commercial purposes.
In accordance with Moroccan legislation on the protection of personal data (Law 09-08), you have the right to access, rectify, and request deletion of your data. To exercise these rights, please contact us at: msoussi@1001evasions.com.

7. Governing Law and Jurisdiction

These Terms and Conditions of Sale are governed by Moroccan law and set out the entire contractual relationship between Fast Track Maroc and its clients.

This agreement is governed by and interpreted in accordance with the laws in force in the Kingdom of Morocco.
In the event of a dispute relating to the interpretation, execution, or validity of these Terms, and failing an amicable resolution between the parties, exclusive jurisdiction is granted to the courts of Agadir, Morocco.