Terms and Conditions of Sale

Before booking a VIP airport service on www.fasttrackmaroc.com, please read these Terms and Conditions of Sale carefully. They govern the entire contractual relationship between you and our company.
By confirming a booking, you acknowledge that you have read these terms and that you have the legal capacity to accept them, on your own behalf and on behalf of all passengers included in the booking.
For any question before booking, our team is at your disposal:
- E-mail: msoussi@1001evasions.com
- WhatsApp / phone: +212 661 90 29 99

• The website www.fasttrackmaroc.com and the Fast Track Maroc brand are operated by 1001 Évasions SARL, whose registered office is located at Ryad Ahl Souss B6, Appt 17, Cité Dakhla, Agadir, Morocco. Trade Register (RC): 22005 · ICE: 000202508000077 · Tax ID (IF): 76146484 · Patente: 48153713.
• These Terms and Conditions govern the relationship between the client and Fast Track Maroc. Fast Track Maroc acts as an intermediary and coordinator between the client and its operational partners (assistance agents, VIP lounges, transport providers).
• This contract is a distance contract. It sets out the rights and obligations of the parties for the sale of the services offered on www.fasttrackmaroc.com: Fast Track Solo, Meet & Greet (Premium), Aspire VIP Lounge access, private transfers and related options, at airports in Morocco and Paris (CDG and Orly).
• These Terms and Conditions apply to all services offered directly by Fast Track Maroc or indirectly through its partners, and to all our clients.
• Any booking made through the website, the mobile app, the B2B platform, WhatsApp or e-mail constitutes full and unreserved acceptance of these Terms and Conditions and of the prices displayed on the day of the booking. On the website, this acceptance is given by ticking the box provided for this purpose before confirming payment.
• The applicable Terms and Conditions are those in force on the date of the booking.
• The "Client" means any person or group of persons who books or purchases one or more services through the website www.fasttrackmaroc.com, its Android / Apple app, or by contacting our booking department by e-mail or WhatsApp.
• The client must be at least 18 years old and legally capable of entering into a contract. The client is responsible for paying for the booking and guarantees that the information provided is accurate.
• Any fraudulent use of the website will result in immediate refusal of access to the services offered.

To enjoy your VIP Fast Track service at airports in Morocco and Paris, we recommend booking as early as possible. Below are the booking deadlines, confirmation conditions and modification rules that apply to your booking.

Fast Track booking deadlines

• More than 24 hours before the service: book and pay online at www.fasttrackmaroc.com. We recommend booking at least 48 hours in advance to guarantee your agent's availability.
• Less than 24 hours before the service: requests only via our WhatsApp form or by phone, subject to availability. The service may then be confirmed with a 50% surcharge on the displayed price, communicated before any payment.
• A single booking can include several services, for example Fast Track on departure and arrival, VIP Lounge access and a private transfer.

Booking confirmation

• A booking is only confirmed once full payment has been received.
• After payment, you will receive a confirmation e-mail with the instructions, the meeting point and the numbers to call on the day of the service.
• If you do not receive this confirmation (please check your spam folder), contact us before the day of the service.

Prices and payment

• The price displayed at the time of booking includes all applicable fees and taxes. Any options and surcharges are shown before confirmation.
• Accepted payment methods: Visa / Mastercard, American Express, PayPal, WafaCash / CashPlus.
• Online payments are processed by a secure payment provider; Fast Track Maroc does not store any card details.

Modifying your booking

Any modification (date, flight, time, passengers) must be requested by e-mail and confirmed by phone or WhatsApp, no later than 24 hours before the service time:

• E-mail: msoussi@1001evasions.com / info@1001evasions.com
• Phone / WhatsApp: +212 661 90 29 99 / +212 662 78 59 73

Any flight change or delay you are aware of must be reported to us without delay. We do our best to accommodate every modification request, but availability cannot be guaranteed. Additional fees may apply and will be communicated before confirmation.

To ensure your VIP Fast Track service runs smoothly, the client agrees to the obligations below. When booking, the client accepts these Terms and Conditions on their own behalf and on behalf of all persons included in the booking.

Accuracy of booking information

• The client is solely responsible for the accuracy of the information provided via the website, the Android / Apple app, WhatsApp or e-mail: passenger names, date, flight number and time, airport, e-mail address and phone number with international dialling code.
• We cannot be held liable if incorrect or incomplete information prevents us from performing the service or contacting the client when needed.
• Any information sent by Fast Track Maroc to the person who made the booking (website, app, WhatsApp, e-mail, SMS) is deemed to have been communicated to all passengers concerned.

Client commitments

• If the client cannot reach their agent or encounters a problem, they must contact our operations supervisor, whose number is provided at booking, while still at the airport. If there is no answer, they must contact our customer service on +212 661 90 29 99. Without this call, the problem cannot be verified on site, and no complaint or refund request will be accepted.
• Remain reachable on the phone number provided at booking, on the day of the service.
• Follow the instructions in the confirmation e-mail, airport security rules and the instructions of our Fast Track agents or airport staff.
• Hold valid travel documents (passport, visa, boarding pass).
• Declare any dangerous or prohibited item in advance, and never leave luggage unattended.
• For group bookings, the person who makes the booking remains responsible for payment for each person included.
• The booked Fast Track service is personal: it may not be resold or transferred, in whole or in part.

Limitation of liability

• Fast Track Maroc undertakes to use all necessary means to perform the booked service properly.
• We cannot be held liable when the service could not be delivered due to the client (unreachable, absent or late at the meeting point, instructions not followed, incorrect information), a third party (airline, airport authorities, police, customs) or force majeure.
• Checks remain under the exclusive authority of airport services, police and customs. Our agents may inform you of flight announcements, but boarding remains your sole responsibility.
• If a dangerous or prohibited item is not declared, Fast Track Maroc accepts no liability (penalties, losses, damage, claims).
• In any event, Fast Track Maroc's liability is limited to the amount of the service concerned, except in the case of gross negligence or wilful misconduct on its part.

The Fast Track Maroc VIP Fast Track service covers a defined route inside the airport, from your agent's welcome to the agreed end-of-service point, on departure and on arrival. The exact content of each package (Fast Track Solo, Meet & Greet Premium, Aspire VIP Lounge) is described on the relevant service page at www.fasttrackmaroc.com.

Fast Track on departure

• Call your agent at least 20 minutes before arriving at the airport, on the number given in the confirmation e-mail, then go to the agreed meeting point.
• The service runs from the first police check to the boarding gate, depending on the package booked.

Fast Track on arrival

• Your agent welcomes you at the meeting point given in the confirmation e-mail, inside the airport.
• The service runs from the welcome in the arrivals area to the baggage claim area or the terminal exit, depending on the package booked.

Priority access

• Priority access depends on each airport's facilities and on the instructions of airport authorities, police and customs, who retain sole control over all checks. Processing times may therefore vary with passenger traffic.

Luggage

• Our Fast Track agents are not porters. A porter service is available as an option, for an additional fee.

Aspire VIP Lounge access

• Lounge access is included for a maximum of 3 hours before the flight's departure time. Beyond that, an hourly surcharge applies.
• Children and passengers under 18 must be accompanied by an adult at all times in the lounge.

Airport transfer: pick-up times

• Arrival transfer: pick-up is based on the flight arrival time given at booking.
• Departure transfer: the client specifies the pick-up time at their accommodation when booking. The driver will wait a maximum of 15 minutes after the agreed time.
• The transfer price depends on the destination: the client chooses from the options offered or sends a specific request by e-mail.

If there is a problem on the day of the service

If you cannot reach your agent or encounter a problem, immediately contact our operations supervisor, then, if there is no answer, our customer service on +212 661 90 29 99, while you are still at the airport (see section 3 "Client commitments").

Travel plans can change. Below are the cancellation and refund conditions that apply to your VIP Fast Track booking. Any cancellation must be made in writing (e-mail or WhatsApp). The notice period is calculated from the scheduled service time.

Refund schedule by cancellation notice

The credit is personal and must be used within the same year, by 31 December of the year in which it is issued, for any Fast Track Maroc service booking. If prices increase, the client must pay the difference. Refunds are processed within one month of acceptance of the request, to the original payment method.

Non-refundable cases

No refund will be granted in the following situations:

• In case of a problem, the client did not contact our operations supervisor or customer service while still at the airport (see section 3 "Client commitments").
• The information entered at booking is incorrect (date, flight number or time, airport, e-mail, phone).
• The instructions given in the confirmation e-mail were not followed.
• The client arrived late at the meeting point or could not be reached.

Service not performed due to us

If the service could not be performed due to a failure by Fast Track Maroc or its partners, and the client reported it on site as described in section 3, the amount of the service not performed will be refunded in full.

Complaints

Any problem must be reported immediately, on site, inside the airport. A problem that was not reported to us while the client was at the airport cannot be verified and cannot give rise to any refund. The complaint must then be confirmed in writing to msoussi@1001evasions.com within 7 days of the service date.

Right of withdrawal

Our services are transport- and leisure-related services provided on a specific date. In accordance with Article 38 of Moroccan Law No. 31-08 on consumer protection (and Article L221-28 of the French Consumer Code for clients residing in France), they are not subject to a right of withdrawal. Only the cancellation conditions above apply.

Force majeure

Neither party can be held liable for non-performance due to force majeure (Articles 268 and 269 of the Moroccan Code of Obligations and Contracts): natural events, volcanic activity, exceptional weather conditions, strikes, airport closure or decisions by the authorities.

If the service cannot be performed for one of these reasons, we offer the client, at their choice, a free rescheduling or a 100% credit, usable under the conditions above. If the client prefers a refund, the 20% handling fee is retained. No further compensation may be claimed.

Fraudulent use of a bank card

If your bank card is used fraudulently, contact your bank immediately and file a complaint with the competent authorities.

Fast Track Maroc places great importance on the confidentiality and security of your personal data.

• Data collected during your booking (name, contact details, flight number, payment information) is used exclusively for processing your order and delivering the Fast Track service.
• This data remains strictly confidential and is only accessible to authorized 1001 EVASIONS staff, strictly within the scope of their duties.
• Your data is never sold, transferred, or shared with third parties for commercial purposes.
• In accordance with Moroccan legislation on the protection of personal data (Law 09-08), you have the right to access, rectify, and request deletion of your data. To exercise these rights, please contact us at: msoussi@1001evasions.com.

These Terms and Conditions of Sale are governed by Moroccan law and set out the entire contractual relationship between Fast Track Maroc and its clients.

• This agreement is governed by and interpreted in accordance with the laws in force in the Kingdom of Morocco.
• In the event of a dispute relating to the interpretation, execution, or validity of these Terms, and failing an amicable resolution between the parties, exclusive jurisdiction is granted to the courts of Agadir, Morocco.